Mac Parts Online Website Terms and Policy

Credit Card Payments

All credit card transactions are subject to billing address verification. In order to protect the customer against credit card fraud, if the billing and shipping address are different, we must verify that the alternate shipping address is authorized. Please contact your credit card issuer bank and add your ship to address as an alternate address in their memo field.

Sales Tax

All orders shipped to a California address will be charged a 9.75% sales tax excluding shipping and handling charges.

Shipping

UPS & Fedex

We ship from Culver City California. Complete and confirmed orders placed before 2:00 PM PST normally ships within 24 to 48 hours during regular business days. You will receive an automated shipment tracking number for all UPS and FedEx shipments. Note: UPS and FedEx do not ship to PO Boxes, APO, FPO, or DPO address.

Transit time:

Ground Service: 3 - 7 Business Days (Usually 1-2 days within California)
Economy & Express Service: 2-3 Business Days
2-Day Service: 2 Business Days
Overnight Service: Next Business Day if placed by 2:00pm

USPS

We ship to all 50 states including US territories and APO/FPO addresses.

If you need to ship to a PO Box, APO, FPO, DPO or address, USPS is the only option available. USPS is also a cheaper shipping method to use for International orders. Please contact us at shipping@macpartsonline.com if you have any questions.

International Shipping

International shipments are subjected to import taxes and/or customs fees which are a responsibility of the customer. The shipping and handling fee applied at checkout does NOT cover any duties, taxes or brokerage fees. Please be prepared to pay these fees when your package is delivered. If the package is refused or returned to us, all customs charges or fees will be charged to you.

International Shipping Options:

FedEx International Priority:

Delivery usually takes 1-7 business days under normal circumstances, depending on the country. You can track your package using the FedEx Website.

USPS First-Class Mail International:

You can select this only if the sub-total (the amount of just the items) is under $30 USD. Delivery varies greatly depending on the country. This is the cheapest way to send an international package but there is no tracking ability. Allow up to 6 weeks for delivery in extreme cases.

USPS Express Mail International:

Delivery usually takes anywhere from 5-10 business days under normal circumstances, depending on the country. You can track your package using the USPS Website. The tracking provided by the USPS is limited and does not show estimate time of delivery.

90-Day Replacement Warranty

Our standard warranty covers the purchased component and does not include shipping, loss of use, loss of data, or any other incidental losses. Warranty length is 90 days. Warranty is limited to component failure. If a working item is returned, it is subject to our standard restocking fee. If you believe you have received a defective parts, please test it thoroughly before contacting us for an RMA number. If you want us to ship an advanced replacement, you must place another order online and we will issue a refund your once we receive the defective item.

IMPORTANT NOTICE: "We are not responsible for any damage to your computer or loss of data due to improper installation or any circumstances."

Returns

All returns must obtain an RMA number. Arrangements for a return must be made within 15 days of the date the item is shipped. All returned items that are not defective will incur a 25% restocking fee and the shipping fee is non refundable. Special orders cannot be returned but still covered with the same 3 months warranty. If you return a new item that has been opened and is not defective, we will use the price of an equivalent used item to determine the refund amount plus the 25% restocking fee. Please contact us to obtain an RMA number before sending anything to us. RMA numbers are valid for 10 days from the date of issue. All packages received without an RMA number may not qualify for any refund.